Shipping Policy

Last Updated: July 10, 2026

Thank you for shopping with us! We are committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy below before placing an order.

Order Processing

• Orders are processed within 1–3 business days (Monday–Friday).

• Orders are not processed or shipped on weekends or public holidays.

• During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

• United States: 5–12 business days

• Canada: 7–15 business days

• United Kingdom: 6–12 business days

• Australia: 7–15 business days

• Other International Locations: 10–20 business days

Delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free Standard Shipping may be available on qualifying orders as part of ongoing promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–72 hours to become active.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

If an incorrect address is provided, please contact us immediately. While we will do our best to update the address before shipment, we cannot guarantee changes once an order has been processed.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us. We will work with the shipping carrier to investigate the issue and help find the best possible solution.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number

• Photos of the damaged item

• Photos of the shipping package

We will review your request and arrange a replacement or refund if appropriate.

Multiple Packages

To speed up delivery, items from the same order may occasionally be shipped separately. If this happens, you will receive separate tracking information for each shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page or by email.
phone:+1 361-798-5900
Emai:myexosdotstore@gmail.com.

We appreciate your business and thank you for choosing our store.